Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, and how we use and protect it when you visit or purchase from our website. By using our website, you agree to this policy.

What information do we collect?

We may collect the following types of information:

A) Information you provide

  • Contact details: name, email address, phone number
  • Shipping details: address, city, and governorate
  • Order details: items purchased, order notes

B) Information collected automatically

  • Usage data: pages visited, time spent, clicks, referring pages
  • Device data: IP address, browser type/version, device identifiers

C) Cookies & similar technologies

We use cookies and similar technologies to improve site performance, measure usage, and support advertising/remarketing.

How We Use Your Information

We use your information to:

  • Process and deliver orders (including contacting you to confirm or update your order via WhatsApp/SMS/phone, if needed)
  • Provide customer support (returns, replacements, and inquiries)
  • Improve our website and services (analytics, troubleshooting, performance monitoring)
  • Prevent fraud and protect security
  • Send marketing messages (only when allowed/where applicable), and you can opt out anytime

Sharing Your Data

We share your information only with trusted service providers to operate our business, such as:

  • Shipping and delivery partners (to deliver your order)
  • Payment providers (to process payments; we do not store full card details if processed by a third-party gateway)
  • Customer communication tools (email/SMS/WhatsApp tools)

We do not sell your personal data. We may also disclose information if required by law or to protect our rights and users’ safety.

Data Retention

We retain your personal data only as long as necessary to:

  • fulfill orders and provide support
  • comply with legal/accounting requirements
  • resolve disputes and enforce our policies

When data is no longer needed, we delete or anonymize it where possible.

Your Rights & Choices

Depending on applicable laws, you may request to:

  • access the personal data we hold about you
  • correct inaccurate information
  • Request deletion of your data (where applicable)
  • object to or restrict certain processing
  • opt out of marketing communications at any time

Security

We use reasonable technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.