Service Operations Management
629 EGP
A comprehensive academic textbook examining the principles and practices of managing service-based operations in modern organizations. Covers strategic planning, quality management, and operational efficiency in service industries.
An authoritative academic resource exploring the unique challenges and methodologies of managing operations in service-oriented businesses. The text addresses fundamental concepts including service design, capacity planning, quality control, and customer experience management across industries like healthcare, hospitality, and financial services. Written for business students and professionals, it combines theoretical frameworks with practical case studies and real-world applications. The work emphasizes the distinct operational requirements that differentiate service management from traditional manufacturing operations.
| Dimensions | 631 × 200 × 270 cm |
|---|
Related products
Radical Candor
Start with Why
Team Topologies
The 27 Challenges Managers Face
The Making Of A Manager
