Return & Refund Policy
We know ordering books online comes with a simple worry: “What if it arrives damaged, defective, or not what I ordered?” If that happens, we’ll fix it.
The 14-Day Window
You have 14 days from the delivery date to report an issue and request a replacement or refund.
What’s Covered
This policy covers cases where you receive:
1) A defective item
Examples: printing defects missing pages misbinding/damaged binding
2) A damaged item on arrival
Examples: torn cover Heavy dents were caused during delivery
3) The wrong item
Example: You received a different book than what you ordered
In these cases, we’ll arrange a replacement at no extra cost, including shipping.
What’s Not Covered
We can’t accept returns for:
- Change of mind after receiving the correct item in good condition (since the product is prepared on demand and customized based on customer request)
- Normal wear that is caused after use
- Issues reported after the 14-day window
How to Request a Return/Replacement
To speed things up, please send us:
- Your order number
- A clear photo/video showing the issue
- The book title(s) affected
Contact us via:
WhatsApp: (+2) 01101160188
Email: info@ireadmotivo.com
Refunds
Once we receive and inspect the returned item, we’ll confirm whether your refund is approved.
If you paid online (prepaid)
Your refund will be issued to the same payment method used at checkout, after inspection.
If you paid Cash on Delivery (COD)
Your refund will be processed via InstaPay after inspection.